Refund Policy

Last updated: July 28, 2025

At Maiya Tech Solutions, we strive to deliver high-quality digital services including web development, IT solutions, digital marketing, and support. We value your satisfaction and trust. However, due to the nature of digital services, we maintain a strict but fair refund policy.

1. Eligibility for Refunds
Refunds may be issued only under the following circumstances:

• The project has not yet commenced.

• A written cancellation request is received within 48 hours of the initial payment.

2. Non-Refundable Services
The following are strictly non-refundable:

• Domain name registrations and renewals

• Hosting charges once activated

• Work already completed or in progress

• Digital marketing campaigns that have already run or are live

• Custom software or website builds after approval of mockups or kickoff

3. Project Cancellations

• If the client cancels a project mid-way for any reason, they are obligated to pay for all work completed up to that point.

• If cancellation occurs after substantial work has been delivered, no refund will be issued.

4. How to Request a Refund
All refund requests must:

• Be sent via email to care@maiyainfo.com

• Include the project name, invoice number, reason for refund, and proof of payment

We will respond within 5 working days and confirm approval or rejection of your refund request.

5. Refund Processing Time

• Approved refunds will be processed within 7–10 working days.

• Refunds will be made via the original method of payment only.

6. Chargebacks & Disputes
We strongly encourage clients to contact us directly before initiating a chargeback. Unauthorized chargebacks will result in suspension of all services and legal proceedings if necessary.

7. Policy Updates
Maiya Tech Solutions reserves the right to update this Refund Policy at any time. Changes will be reflected on this page with a new effective date.

8. Contact Us
If you have any questions about our refund policy:

Maiya Tech Solutions
4/28-1, Bypass Road, Pudukottai
Tuticorin, Tamil Nadu – 628103, India
Email: care@maiyainfo.com